You may soon be getting fewer car warranty scam calls; Thank the FCC

  • People are really unhappy with auto warranty scam calls, filing more complaints with the FCC last year than the other four top topics, like phishing and credit card scams.
  • Now the FCC has named the people and organizations responsible and said other voice service providers must block traffic from these sources or they could also be found guilty.
  • In the meantime, don’t give personal information to anyone who calls you when you don’t expect it, even if they know what kind of car you drive, the FCC has recommended.

    We tried to reach you regarding your car’s extended warranty.

    If you immediately felt frustrated upon reading these words, you are not alone. The Federal Communications Commission has announced that it will block a massive car warranty scam campaign, and it’s no wonder why.

    People have complained to the FCC more about these warranty robocalls in the past two years than about anything else. These scam calls are in English and Spanish, and the FCC said officials are still sending millions of illegal calls every day.

    “We will not tolerate robocall scammers or those who help make their scams possible,” FCC Chairman Jessica Rosenworcel said in a statement. “Consumers are running out of patience and I’m here with them.”

    The new FCC order requires all US voice service providers to “take all necessary steps” to ensure that robocall traffic does not reach our cell phones. If they cannot, providers must tell the FCC what steps they are taking to mitigate the traffic. If the FCC believes that the voice service provider is not doing enough to stop the calls, the companies “may be considered to have knowingly and willfully engaged in the transmission of illegal robocalls”, it could force other providers to block inefficient voice service traffic. vendor.

    The FCC has named the two main people it believes are responsible for the scam calls, Roy Cox, Jr., and Aaron Michael Jones, and said their work was part of “Operation Cox/Jones/Sumco Panama.” “. The FCC said the operation had been making fraudulent calls since at least 2018. The Cox/Jones/Sumco Panama operation ramped up operations in late 2020, when it purchased lists of nearly 500,000 phone numbers. ‘at least 229 area codes so he can make his calls appear to be coming from a local number. The FCC said Cox had already reached a settlement with the Justice Department and the Federal Trade Commission and agreed to a permanent ban on all telemarketing activities. In addition to the new order issued last week, the FCC’s Office of Enforcement and the Ohio Attorney General are also taking action against Operation Sumco Panama.

    Simple steps to protect yourself

    The FCC offers some basic tips to protect you if you answer a call from someone you don’t know about car warranties. Do not provide any personal information when someone calls you out of the blue, and be aware that scammers may have real information about you or your car that may trick you into thinking they are legit. To be sure you’re doing business with the organization you think you are, hang up and call the company using a phone number from a previous legitimate interaction with them (like an invoice) or one you find on their site. website.

    American telephone usage has changed over the years. A 2020 survey from the Pew Research Center found that more than 80% of Americans no longer answer phone calls from numbers they don’t recognize. Pew didn’t attribute a particular cause to the behavior, but the first potential reason cited in the ad was that people might be “overwhelmed by robocalls.”

    Complaints about car warranty scam calls resulted in more than 1,000 complaints each month last year, except for four dips in triple-digit territory in July, August, November and December. Consumers complained to the FCC about credit card, insurance or healthcare scams, legal issues and phishing less than 400 times each throughout 2021, except for March, when there were had about 450 phishing complaints. In 2020, people filed more complaints about car warranty scam calls than the other four categories combined. If you want file your own complaintvisit the FCC’s Consumer Complaint Center.

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